Retail Banking

Full suite applications for the Retail Banking needs

There are three main objectives that come with our Omni-channel Digital Banking Platform and the out-of-the-box digital channels. We aim to help banks and credit unions to decrease their time-to-market and increase the pace of innovation by providing configurable tools for the FI of tomorrow.

Run Lean. To do More.

Through simplification of IT, deep automation, and configure, rather than build.

At ebankIT we dedicate our efforts to provide a digital banking platform that enables plug & play capabilities to just about any core banking system in the market. That allows our banking customers to automate their processes right out-of-the-box, instead of having to build from scratch.

Run Smart. To do Better.

By empowering Marketing, Business and IT to be autonomous, enriched and aligned with real-time insights.

The ebankIT Omni-channel Digital Banking Platform allows our customers to be one step ahead when it comes to collect and analyse performance data from their digital channels, enabling separation of responsibilities between IT and Business. The platform also allows Marketing to be able to set up campaigns without intervention from IT, enabling greater autonomy.

Innovate Fast. To do Different.

By blending out-of-the-box with flexibility to extend and evolve in-house or through Fin-Techs.

The ebankIT Studio and the API Gateway enables banks and credit unions to develop and deliver new functionalities and transactions, might those be from internal needs identified from business data or from innovations that come from outside the company, namely from Fintechs or other third parties.


Internet Banking

Your customer one click away

Internet Banking, one of the leading examples in Omnichannel innovation. The Internet Banking Solution is the most used electronic channel nowadays by various Bank clients, not having the necessity to go to the Bank and handle daily operations. The Internet Banking Channel is available for Retail and Corporate clients, making the majority of banking operations available, as well as personalizing service. Whichever Bank segment, the client is always just a click away. The ebankIT solution is functionally rich and available for retail and corporate clients, making the vast majority of banking operations immediately available.

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Mobile Banking

Your bank, anytime, anywhere, on every device

ebankiIT Mobile Banking ensures convienient access to accounts, cards, savings and other products throught users favourite devices (smartphone, tablet or smartwatch). Available at anytime and anyplace allows users to manage finances while saving time and money.

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Watch Banking

Your wrist bank

Banks may have just got to grips with online and mobile banking, but advances in wearable technology provide a glimpse of customer interaction in future for GenY customers.

As high street lenders increase their reliance on digital services, smartwatches could offer quicker and easier ways to check account balances, pay bills, request drop on floor services – cheque book requests or provide alerts and loyalty rewards, just a touch away. Not everyone wants to go to the branch/ATM, or log on to Internet/Mobile banking. Some people will want to get a quick statement or balance on their smartwatch, and many people want to pay for things on their watch.

On a mobile you can easily sit down and review your account or spending on the bus – with a smartwatch it is really on the go, something that is instantaneous.

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Branch Front-Office

The Face of your customers

More efficiency, more business The new generation branch front-office is oriented to organize daily branch activity, create new ways and opportunities of contact with clients and a complete and fast customer service. The front-office tool is projected to grasp all the branches´ sections: front-desk and commercial customer service as well as back-office.

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Contact Center

Connect with your customers

A specialized web-based solution for contact centers, with telephony integration, enabling contact center agents to manage contacts through a single interface: e-mails, chats, calls and IVR customer service. It allows a complete customer service: checking the unified client view, starting operations based on simple steps, campaigns and customer service scripts as well as complaints management. A service with quality and simplicity for your clients´ satisfaction.

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Digital Account Opening

Digital capabilities and functionality are impacting every aspect of the banking industry. While banking executives will need to prioritize digital investments, there may be no better place to start than with the new account opening process.

Digital Account Opening, the benefits of using a mobile device to streamline new account opening are even beginning to reach the branch network. Mobile functionality, such as turning a smartphone into a document and ID scanner with character recognition (OCR) for improved accuracy, reduced friction and risk management, is replacing the slow, error-prone desktop processes at many banks and credit unions.

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More Product & Solutions

Monitoring Center

Putting your customer as your main concern, Monitoring tool allows you to add even more value to your business. It enables you to follow up all the received interactions in our Contact Center solution and access the status of the established services. Provided with a global dashboard, it is possible to record and manage maps for an improved and optimized analysis of previous and current data.

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Augmented Reality

Augmented Reality Solution brings you closer to a new experience with the bank, virtualy interacting with personal finances by using ebankIT mobile banking application.

Interact with real environments and combine virtual elements to your customers operations, providing a personal simulation based on user’s real information. Through scanning specific images, it is possible to add an extra layer of personalized animated information to day-to-day banking operations.

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Backoffice and Development tools

We offers the Studio (a development tool within the ebankIT Platform), Middleware, Analytics, Monitoring Center, Security Center, Management System and Access Management.

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