Retail Banking

Full suite applications for the Retail Banking needs

Helping people to be one step ahead in life and business is what banking is all about.

Customers are demanding ever higher levels of service and technology is making it easier for customers to switch banks, making relationships much less sticky.

At ebankIT we help you make the most out of your customer relation, creating personalized journeys and making your Digital Banking Transformation dreams come true in Record Time.

We provide banks and credit unions with a Retail Banking Suite, which includes Mobile Banking, Internet Banking, Watch Banking and customer facing tools such as Branch Front Office and Contact Centre, all out-of-the-box of our Digital Banking Platform that sits on top of to the core banking system.

Internet Banking

Your customer one click away

Internet Banking, one of the leading examples in Omnichannel innovation. The Internet Banking Solution is the most used electronic channel nowadays by various Bank clients, not having the necessity to go to the Bank and handle daily operations. The Internet Banking Channel is available for Retail and Corporate clients, making the majority of banking operations available, as well as personalizing service. Whichever Bank segment, the client is always just a click away. The ebankIT solution is functionally rich and available for retail and corporate clients, making the vast majority of banking operations immediately available.

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Mobile-Banking

Mobile Banking

Your bank, anytime, anywhere, on every device

ebankiIT Mobile Banking ensures convienient access to accounts, cards, savings and other products throught users favourite devices (smartphone, tablet or smartwatch). Available at anytime and anyplace allows users to manage finances while saving time and money.

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Watch-Banking

Watch Banking

Your wrist bank

Banks may have just got to grips with online and mobile banking, but advances in wearable technology provide a glimpse of customer interaction in future for GenY customers.

As high street lenders increase their reliance on digital services, smartwatches could offer quicker and easier ways to check account balances, pay bills, request drop on floor services – cheque book requests or provide alerts and loyalty rewards, just a touch away. Not everyone wants to go to the branch/ATM, or log on to Internet/Mobile banking. Some people will want to get a quick statement or balance on their smartwatch, and many people want to pay for things on their watch.

On a mobile you can easily sit down and review your account or spending on the bus – with a smartwatch it is really on the go, something that is instantaneous.

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Branch-Front-Office

Branch Front-Office

The Face of your customers

More efficiency, more business The new generation branch front-office is oriented to organize daily branch activity, create new ways and opportunities of contact with clients and a complete and fast customer service. The front-office tool is projected to grasp all the branches´ sections: front-desk and commercial customer service as well as back-office.

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Contact-Center

Contact Center

Connect with your customers

A specialized web-based solution for contact centers, with telephony integration, enabling contact center agents to manage contacts through a single interface: e-mails, chats, calls and IVR customer service. It allows a complete customer service: checking the unified client view, starting operations based on simple steps, campaigns and customer service scripts as well as complaints management. A service with quality and simplicity for your clients´ satisfaction.

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Account-Opening

Digital Account Opening

Digital capabilities and functionality are impacting every aspect of the banking industry. While banking executives will need to prioritize digital investments, there may be no better place to start than with the new account opening process.

Digital Account Opening, the benefits of using a mobile device to streamline new account opening are even beginning to reach the branch network. Mobile functionality, such as turning a smartphone into a document and ID scanner with character recognition (OCR) for improved accuracy, reduced friction and risk management, is replacing the slow, error-prone desktop processes at many banks and credit unions.

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Testimonials

More Product & Solutions

Monitoring Center

Putting your customer as your main concern, Monitoring tool allows you to add even more value to your business. It enables you to follow up all the received interactions in our Contact Center solution and access the status of the established services. Provided with a global dashboard, it is possible to record and manage maps for an improved and optimized analysis of previous and current data.

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Augmented Reality

Augmented Reality Solution brings you closer to a new experience with the bank, virtualy interacting with personal finances by using ebankIT mobile banking application.

Interact with real environments and combine virtual elements to your customers operations, providing a personal simulation based on user’s real information. Through scanning specific images, it is possible to add an extra layer of personalized animated information to day-to-day banking operations.

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Backoffice and Development tools

We offers the Studio (a development tool within the ebankIT Platform), Middleware, Analytics, Monitoring Center, Security Center, Management System and Access Management.

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